Terms & Conditions

Last updated: 19 July 2026

1. About these terms

These terms govern your use of the Arcvision Education website and our tuition services. "We", "us" and "our" mean Arcvision Education Ltd (registered in England & Wales, company number 17333373). By booking a lesson, creating an account, or using our portal, you (the parent, guardian or adult student) agree to these terms.

2. Our services

We provide live, small-group online maths coaching — including competition Maths Olympiad training and university-admissions (TMUA, MAT, STEP) preparation — together with homework, written feedback, learning materials and access to our student portal. Classes are typically capped at four students.

3. Accounts and eligibility

• Where the student is under 18, a parent or guardian must make the booking and hold responsibility for the account.
• You agree to provide accurate information and to keep login details secure and confidential.
• Each student account is personal and must not be shared.

4. Fees and payment

• Fees are charged per lesson or per plan, at the rate agreed with you. Prices may change with reasonable notice.
• Payments are processed securely by our payment provider (Stripe).
• Payment is due as invoiced or as scheduled for your plan. We may pause access to lessons or the portal where fees remain unpaid.
• The initial consultation is free and carries no obligation.

5. Cancellations, rescheduling and refunds

• You may reschedule or cancel a lesson free of charge by giving at least 48 hours' notice.
• Lessons cancelled with less than 48 hours' notice, or missed without notice, are charged in full.
• Where a refund is due, we normally provide it as lesson credit rather than a cash refund, at our discretion.
• If we need to cancel or reschedule a lesson, we will offer a suitable replacement time or credit.
• This does not affect any statutory cancellation rights you may have as a consumer.

6. Your responsibilities

• Ensure the student attends punctually, with a suitable device, internet connection and a quiet space.
• Ensure the student behaves respectfully towards tutors and classmates.
• Supervise younger children as appropriate during online lessons.

7. Our responsibilities

We will provide our services with reasonable care and skill, using experienced coaches. Occasionally we may need to substitute a tutor or adjust a schedule; we will keep disruption to a minimum. We do not guarantee any particular exam result, grade, competition outcome or university offer, as these depend on many factors beyond our control.

8. Intellectual property

All teaching materials, worksheets, problem sets, feedback and website content are owned by or licensed to Arcvision Education. They are provided for the personal, educational use of the enrolled student only. You may not copy, share, publish, resell or otherwise distribute our materials without our written permission.

9. Acceptable use of the portal

The portal and its messaging features are for legitimate educational communication. You must not use them to share inappropriate content, harass others, or attempt to access data belonging to other users. We may suspend accounts that breach these terms.

10. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited under law. Subject to that, our total liability arising out of the services is limited to the fees you have paid us in the previous 12 months, and we are not liable for indirect or consequential losses.

11. Safeguarding and data protection

The welfare of children is central to how we operate — please see our Safeguarding policy. We handle personal data in line with our Privacy Policy.

12. Suspension and termination

You may stop using our services at any time. We may suspend or end services where fees are unpaid, where these terms are breached, or where necessary to protect the safety of a child or our staff.

13. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes and contact

We may update these terms from time to time; the "last updated" date shows when. Questions? Email contact@ukmatholympiads.co.uk or call +44 7891 605099.